We are committed to protecting and respecting your privacy. This Privacy Policy and the Conditions of Use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of European Union Data Protection legislation, We (as defined and detailed in this website (our Site)) are the data controller.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our Site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our Site and of the fulfilment of your orders.
- Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies
Our Site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
Where we store your personal data
When we use your information as described in this Privacy Policy, this may occasionally involve sending your information around the world (and in particular where you are located within the European Economic Area (EEA), this includes sending it outside the EEA). By providing us with your personal information, you agree that we may transfer, store and process your information in this manner.
Unfortunately, the transmission of information via the internet is not completely secure. Although we employ security measures designed to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our Site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
Disclosure of your information
We may disclose your personal information to:
- any member of our Group of Companies (our subsidiaries, our ultimate holding company and its subsidiaries);
- data processing companies, mailing houses and other third parties working on our behalf (whether directly or indirectly).
We may disclose your personal information to third parties:
- In the event that we sell or buy any business, assets or shares, in which case we may disclose your personal data to the prospective seller or buyer of such business, assets or shares.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.
Access to information (this section only applies if We are based in the United Kingdom)
Data Protection legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
This Privacy Policy may be updated from time to time so you may want to check it each time you visit our Site.
Contact
Please contact us using the details shown on our Site if you have any questions, comments or requests regarding this Privacy Policy.
What are cookies:
We and our business partners collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.
What cookies are used on this Website:
The cookies we and our business partners use on this website are broadly grouped into the following categories:
Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to the site.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.
How can I reject or opt out of receiving cookies?
If you do not wish cookies to be stored on your machine, you can do the following:
- delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit http://www.allaboutcookies.org/; and/or
- please note that we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please see our “Third Party Cookies” section below.
Please be aware that disabling cookies may impact the functionality of this website.
Third party cookies:
Some of the cookies described in the “What Cookies are used on this Website” section above are stored on your machine by third parties when you use our website. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:
- Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
- the third party’s individual privacy policy listed below:
Third Party: Zendesk
Type of cookies: Essential – Zendesk use cookies to allow you to visit the support pages.
More information and how to opt-out: http://www.zendesk.com/company/privacy
Third Party: Google
Type of cookies: Analytics – Google provide anonymised data about the visits made to our website.
User – Google use cookies to help protect your privacy and help ensure your browsing activities remain safe.
Social Sharing – Google also store cookies which allow the “Google +” social sharing functionality.
Interest-Based Advertising – Google tools may also collect data for the purpose of interest-based advertising.
More information and how to opt-out: http://www.google.co.uk/intl/en/policies/privacy
Third Party: Facebook
Type of cookies: Social Sharing – Facebook store cookies which allow the Facebook “Like” social sharing functionality but only if you click on the Facebook “Like” button on our website or log in using your Facebook account.
More information and how to opt-out: http://www.facebook.com/about/privacy
Third Party: Twitter
Type of cookies: Social Sharing – Twitter also store cookies which allow their social sharing functionality including the “Tweet” function and to generate usage information during your visit to our website.
More information and how to opt-out: http://twitter.com/privacy
Third Party: iPromote
Type of cookies: Interest-Based Advertising – iPromote cookies also collect data for the purpose of interest-based advertising.
More information and how to opt-out: http://www.ipromote.com/privacy-policy/
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website: http://www.w3.org/Security/Faq/wwwsf2.html#CLT-Q10.
We may update this policy from time to time so you may want to check it each time you visit our website. We last changed this policy on 16 December 2013.